Support & Training: Product Support

After implementation, coaching support makes it stick with you and your people.

Xsellence™ professional services "C.O.C." is the Consultant / Coach On-Call™" program. The COC program is a regular included (FREE OF CHARGE) service for EVERY ONE of our clients so that they can have a dedicated personal consultant/ coach as their personal follow-up advisor, week in and week out for the first six weeks following an implementation of business solutions by Xsellence. This service treats them as a regular part of the leadership team with the telephone support each week immediately following implementation. Additional support solutions below:

Support Options	Description	Price	To Sign Up
Xsellence Consultant/Coach On Call program™ -included-	Included post Xsellence Business Solutions Implementation Phone support: Week-in-and-week-out for first 45 day C.O.C period. Pre-scheduled appointments. One issue per named user per month after initial registration period. Email support: Week-in-and-week out for first 45 days. One issue per named user per month after initial C.O.C period of 45 days. Forty eight hour response time One, half-hour, Aditional barrier or problen Consultation. Available from 9 a.m to 6 p.m., EST Monday – Friday, excluding holidays Implementation prior to March 31, 2010 are eligable for FREE "Xsellence web-based Expert System" Coming Soon. One-hour credit towards data import prior to initial import of data. Coming Soon "Xsellence web-based Expert System" Coming Soon. Step by step how-to guide for named system administrator and system users. Coming Soon "Xsellence web-based Expert System" Coming Soon.	INCLUDED	Implementation includes C.O.C Support
Xsellence C.O.C Support Arm 2	Optional Monthly Follow-up Checks face-to-face. (as pre-scheduled). Half Day consultation/ coaching session. Available from 8 a.m. to 12 p.m., Client time zone Monday – Friday, excluding holidays. Clients use this for monthly Board or management meetings, as well as a personal follow-up, and for those difficult decisions.	US $499	Contact Xsellence
Xsellence C.O.C Support Arm 3	Optional Monthly Follow-up Checks face-to-face. (as pre-scheduled). Full Day consultation/ coaching session. Available from 8 a.m. to 5 p.m., Client time zone Monday – Friday, excluding holidays. Clients use this for monthly Board or management meetings, as well as a personal follow-up, and for those difficult decisions.	US $899	Contact Xsellence
SupportOptions	General Support for Xsellence Expert System™ web-based and COMING SOON.	Price	To Sign Up
Expert System Support Arm -Included-	Upgrades included and distributed when released Patches / Releases Included and distributed when released	INCLUDED	COMING SOON! 2nd QTR 2010.
Expert System Support Arm 1	Web based and telephone support following monthly client upload for initial 30 day period. Phone support: Week-in-and-week-out for first 45 day C.O.C period. Pre-scheduled appointments. One issue per named user per month after initial registration period. Available from 9 a.m. to 6 p.m., EST Monday – Friday, excluding holidays	INCLUDED	Contact Xsellence COMING SOON! 2nd QTR 2010.
Expert System Support Arm 2	Two hours phone support per named user per month Unlimited email support Two hours Customization Design Consultation every 90 day period for one year Eight hour response time Available from 9 a.m. to 6 p.m., EST Monday – Friday, excluding holidays	US $250 + 6% of total subscription fee	Contact Xsellence COMING SOON! 2nd QTR 2010.
Support Options	Install and training support	Price	To Sign Up
Install & Training Support Arm	Three hours of remote use and telephone training support, for a 60 day period. Available from 9 a.m to 6 p.m, EST Monday – Friday, excluding holidays	US $270	Contact Xsellence COMING SOON! 2nd QTR 2010.
On-Site Training Support Arm	At your location. Available Monday – Friday, excluding holidays	See C.O.C. support description above.	Contact Xsellence COMING SOON! 2nd QTR 2010.

See for yourself! Coming Soon 2nd Qtr. 2010

Investments Returned Without Huge Monetary Sacrifices.

Optional

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